Department:  
Customer care
Contract type:  
Full-time
Duration: 
Permanent
Job location:  
Verona
, 
Italy
 | 
On-site
Salary: 
 €
26000.00
/year
Application period ends:  
February 27, 2025

About Us

Venicejets is a fast-growing private aviation company, with a team of people that are passionate about providing exceptional travel experiences to clients across the globe. We value determination, excellence and a hands-on approach and are looking for people that share this passion and values to join us.

Job Profile

The Flight Experience Coordinator is key to delivering outstanding service quality, managing post-booking operations, and meeting the needs of Italian and international high-end clients to boost satisfaction and to ensure seamless communication among clients, providers and aircraft operators. The role is ideal for a person who finds pride and is passionate about delivering the highest level of care and enjoys to face new challenges everyday. It's not just a job but a mission to enhance the customer experience, reflecting Venicejets’ ambition to set the standard for private flights in Europe.

What We Offer:

  • Starting salary: from EUR 26’000,00/year (may also exceed due to your professional qualifications and experience).
  • Performance bonus tied to personal and company results.
  • Comprehensive aviation training program.
  • Career development opportunities in a fast-paced industry.
  • Attendance at industry events
  • Support for personal and professional growth.
  • MacBook and iPhone for work.

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What You'll Do:

  • Supervise and coordinate end-to-end flight experiences for private jet clients.
  • Independently manage daily flight operations and prepare documentation with high attention to detail.
  • Proactively monitor and accurately communicate operational factors (weather conditions, ATC Slots, airport permissions, etc.) with clients and providers.
  • Collaborate with the team to manage changes in takeoff times, slots, routing or diversions.
  • Anticipate potential disruptions and find the best alternative solutions for the clients.
  • Take ownership of flights, and handle customer inquiries with a focus on personalised service.
  • Coordinate and arrange catering requests, ensuring it meets the needs and wishes of the passengers.
  • Arrange VIP ground transportation and additional services to create seamless travel experiences.


What You Bring

  • Recent completion of a Bachelor's or Master's degree in Business, Aviation, Engineering, Economics or Hospitality (preferred).
  • Excellent communication skills in English and Italian (additional languages are a plus).
  • Comfort with technology and ability to learn new systems
  • Strong problem-solving skills and ability to handle challenging situations even under pressure, maintaining accuracy, focus and a positive attitude.
  • No aviation experience required - we'll train the right person.



Location & Working hours:

  • Venicejets’ HQ in the hearth of Verona.
  • Work in a fast-paced and dynamic environment.
  • Mon-Fri. Schedule flexibility for some holiday and weekend availability is required.
  • Full-time.